Earthlink Sucks

[Rain Monkey]

Is anyone else having a problem with earthlink. I've tried calling them and they have a message that people may be having a problem with their connection and that they are trying to fix it. It has been about two weeks and I'm still disconneted at random, short intervals (1-5 minutes).

I did a search and didn't see anything in the news, but surely others are having trouble accessing the internets.

[Gomezticator]

This also happens a lot with Comcast. The service will just jump off, then come back on, without warning. Sometimes it'll go out, without notice, for most of the day. And when it's on, it'll lag at times, they say because of usage. However, having had internet in other cities with other major cable companies (where I NEVER had this problem), I can safely say Comcast is far and away the crappiest Cable Internet provider there is.

Yes, crappier than Earthlink. But back to the topic, this sort of thing you're experiencing is not unusual, and I'm surprised Earthlink even posted a phone message about the unexplainable problem, as Comscab and others usually don't seem to care.

[Rain Monkey]

I literally have to make the god-damn thing dial, get to this page fast, type my shit while it is hanging up on me and then re-dial to post.

Who do I need to kill, and where do they live?

[Exile]

Juno is what I have out here. Though it is not DSL or Broadband, I recently upgraded to Juno SpeedBand for $15 a month. It does work a lot faster (like having two 56k's together) and it allows for you to set the quality of images coming in and put full quality on the images you want to see.

Just for the record.

Just so you know.

[CynicalGuy]

Is anyone else having a problem with earthlink. I've tried calling them and they have a message that people may be having a problem with their connection and that they are trying to fix it. It has been about two weeks and I'm still disconneted at random, short intervals (1-5 minutes).

I did a search and didn't see anything in the news, but surely others are having trouble accessing the internets.

My friend and I have just switched to earthlink a couple of weeks ago and we find that our connection with the wireless service will cut off a lot during the day and we end up having to use some wireless service called tamputocco.
She reconfigured and reconnected the modem as per tech support instructions, but we're still having a similar problem. More probs than w/ Qwest.

[NiteOwl]

Is anyone else having a problem with earthlink. I've tried calling them and they have a message that people may be having a problem with their connection and that they are trying to fix it. It has been about two weeks and I'm still disconneted at random, short intervals (1-5 minutes).

I did a search and didn't see anything in the news, but surely others are having trouble accessing the internets.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
:confused: I was having a problem with Earthlink. First, it took most of the day to download it. After all that, I couldn't get their Accelerator going. When the tech advised to uninstall and reinstall it, I said no thanks, I think I've had enough. Had to call a different number, though, to cancel. Now, let me tell you this. FYI. When you first call them, you hear a recording saying something to the effect that they experience an unusual number of calls and there will be a long waiting period.... something like that. However, if you are persistent enough, it will pay off. So, try to do it on your day off... LOL.
After a while, a tech answered and started giving me a sales pitch, but I was firm and just kept on saying that I wanted to cancel. Still, she was able to sell me PeoplePC, with whom I had a similar experience. This time I didn't wait a whole day like I did with Earthlink, I tried to cancel after a couple of hours. This came as a surprise to their tech who said that everybody normally keep them for at least a month (before cancelling). After a bit of a sales pitch, I was able to cancel them (finally). Earthlink's charges still appeared on my credit card statement. I will dispute this one first thing on Monday. I wonder if AOL is worse than that. :rolleyes:

[Rain Monkey]

Holy crap, NightOwl, how did you dig up this moldy thread. Are you reading every post on this forum, going back to the beginning.

I still have mixed feelings about earthlink, but that specific problem has gone away. My published email gets tons of spam, and earthlink's spam-filter is pretty effective. But I'd like to drop the $21.95 monthly fee.

Now I'm biding my time until I get a laptop that can get wifi from alien spaceships as they pass overhead.

[Northbysoutheastseattle]

You're still using dialup? Honestly man just ditch it and get broadband, it's like taking a huge weight off your shoulders. It's worth the price..

[nevadawx]

I went with Embarq to get a DSL line. Unfortunately, Embarq partnered with Earthlink. What a disaster this has been. From day 1 when the damn thing didn't work as promised Embarq and Earthlink started finger pointing at each other. It was always the "other guys" fault. Hey, I wanted DSL and my choice was having an ugly cable line strung for free along the outside of my newly painted house, paying a couple of hundred to Cox cable to have it strung inside or Embarq. I thought I chose the lesser of the evils, but now I'm not so sure.
What do I hate about Earthlink? Lets see, where do I begin? Customer service agents that can't speak English, promises never kept, and on-line customer service that can't fix a damn thing. How's that for the short list? The first one on that list is self-explanatory. Let me elaborate on promises never kept. I've called customer service 7 times for random firewall shutdowns. Every call, without exception, I was promised if I did what they told me the problem would be fixed. Seven times and countless hours, uninstalls, reinstalls, runarounds and work arounds and my firewall still randomly disconnected. It all started when they did a software upgrade and I started getting the message the firewall shutdown and the problem could be a software bug. Hummmmmmmm, that should have told Earthlink all they needed to know. They had a bug in the software. Would Earthlink reps fess up to the issue? NO! It was always something on my end. Not so. I have a friend with Earthlink that was having the exact same problem and got the exact same line of crap. Eventally, 5 months later, and exactly on the same day my friends firewall problem went away, so did mine. How unusual is that? It tells me they found the bug, sent the fix and had people doing all of this unnecessary crap for nothing. What a giant waste of my time!
Now let me write about customer service that can't fix a damn thing. In addition to the above, all I wanted to do was turn the Earthlink pop-up blocker off. I tried to get an agent to walk me through the process which should have been simple, however, I got an agent that was dumber than me.
In total frustration with the agent I told them to forget it. I finally figured it out myself and I'm glad I did because (PLEASE, IF YOU USE MS MONEY AND EARTHLINK TAKE NOTE OF THIS) Earthlink pop-up blocker will keep Money 2005 Deluxe from completing online updates. You must have pop-up blocker off to get a Money update complete, otherwise Money hangs during an update and you don't know what the problem is (you'll get the message "Update in progress" and it never finishes). This was a side benefit of turning off the Earthlink pop-up blocker. Wow, I accidentally fixed my Money problem.
The reason the Earthlink agent couldn't tell me how to turn off the pop-up blocker was the Earthlink toolbar was turned off and so was IE 7 main toolbar. The Earthlink solution for this was wanting me to uninstall IE 7 and go back to IE 6. What kind of dumbass solution was that? How about this for a solution, turn on the main toolbar, turn on the Earthlink toolbar and click off the pop-up blocker, which by the way, will randomly turn itself back on.
At least I know what my next battle is going to be.
After all of this - - Embarq couldn't have picked a worse partner and, as I started out writing, EARTHLINK WOULD HAVE TO IMPROVE TO SUCK!